24/09/2010 I just made the mistake of signing up with M&S car insurance, but it was approaching midnight and i needed to collect the new car next day. This is the 2nd time we used them and in both cases despite getting a price on the web site, you had to phone to buy the policy, not only did they ask you all the questions you have already answered but the final cost was higher. anyone else had this problem as i think its a con

28/08/2010 got a great deal on modded car dont tamper with engine and is fine or dont tell em

08/05/2010 After the death of my pet, Marks & Spencer Money deducted the remainder of the premiums for the year from the cheque they sent to cover the euthanasia and cremation expenses. Talk about rubbing salt into a wound!

22/04/2010 Rather a waste of time getting a quote if you have modified your car's power; in my case, a remapped diesel. They are only willing to quote if you have the EXACT power figure! You can't even give a power figure much higher than it can possibly be and get a quote on that. So, visit a rolling road first, or try elsewhere.

19/02/2010 They told me I couldn't cancel my car insurance over the phone I had to write so I wrote sent it recorded and got a letter back AFTER the date a renewal was to start saying I had to ring to cancel I rang and was told that to cancel as it was past my renewal date I had to pay £161.89 I tried to explain only to be passed around then cut off!! This happend twice I havw since recieved letter threatening legal action!

15/01/2010 I told them I was going to australia and thailand for 3months and wanted to extend my insurance to world wide,they took my money then from thailand I phoned them to extend againand they told me my insurance was invalid because I had stayed more than 30 days.Why did theynextend it for 3 months and not tell me it was not possible I now have a insurance till march plus extension not worth a dime.They now also refuse to insure me because I am out of the country I am now stuck in thailand for another 3 months with no insurance.Iam 70 years old ,think its disgraceful

24/11/2008 trying to buy car insurance, but cant get anywhere on your site, its driving me mad , dont you want my money?

01/11/2008 I use a Firefox browser and it was doing it's nut whilst I tried to get a quote from Sparks. It kept yelling that I was leaving the site and being redirected elsewhere - sure enough, in my browser address bar it said BISL Insurance and insure-systems.co.uk just with M&S branding all over the place. Then, I walked over to the other side of the room to get some requested info and when I got back to the desk (20 seconds later) it said "your session has timed out" and I had to start all over again! Firefox users, beware!

20/10/2008 It wasn't easy to find the travel insurance section of M&S's website: it's much more geared up for clothes shopping. They offer a 5% discount for buying travel insurance online if you're a new customer, which is a bit "cheap" - lots of companies offer 10% to all online customers. Their quote for a 2-week trip to Europe was the third cheapest I've had but came with higher levels of cover, including up to £2,500 for baggage, which is far too much for me. But I noticed in the small print that I could get less cover for the same trip for almost £10 less, which made them much more competitive.

26/08/2008 I asked for q quote for a car insurance and I found cheaper and I was asked for my credit card details, i gave all the details neeeded and I thought that it would be deducted only at the beginning of the insurance date but to my surprise the money was taken about three weeks ahead and I had to pay interest unnecessarily. I was disappointed.

06/06/2008 I knew that Marks and Spencer did insurance online because I saw it advertised in store, but I actually had to search for it on the site because it didn't seem to be linked to anywhere from the home page - I found this quite odd. It wasn't worth the effort in the end either. Even though the cover was quite good it was quite expensive and probably not really worth the extra money (who needs 10 million in medical emergency cover?!). The quote was quite quick though, so not too much time wasted.

03/06/2008 I found this typical of the websites that sell insurance as a secondary activity. Its not that easy to find the information you need, but, to be fair, when you do its very clearly laid out. I was looking for pet insurance and the statement as to what is covered and the extent of cover is very clear and informative.

18/05/2008 Not immediately obvious from the home page that they do money! You have to search a little for it. Site seemed sluggish to use. Gave me quote from Fortis which was middle to high, but did include legal cover and breakdown even though I didn't want it; and came with a huge excess. Stick to buying clothes, food and maybe furniture from here!